Terms

Sweet Cake Delights provide excellent services for our customers and our terms and conditions are provided, to protect us as well as our customers.

TERMS & CONDITIONS

 

Welcome to our Terms & Conditions.  We have tried to include everything possible but if you have any questions or queries please do not hesitate to contact us.

Under this section, “we”, “us” or the “seller” relates to Sweet Cake Delights.  “You” or the “buyer” refers to you as the customer. 

Your use of this website and purchases of any products from this website is subject to these Terms and Conditions listed below.  If you do not agree to them, please do not continue use of this website.  We reserve the right to change these Terms and Conditions at any time at our sole discretion.

Sweets

We use a variety of sweets in our sweet cakes, sweet cones and pick n mix boxes.  Our images on our website are for illustration purposes only.  No two cakes are ever made exactly identical to another and sometimes stock will change.  If, however, you have seen a particular style what you like please contact us and let us know.  Likewise, you can let us know of any sweets you do or do not like. 

 

Due to the vast number of wholesalers and manufacturers we use, we cannot guarantee any products to be completely free from or come in contact with milk, wheat, nuts, soy and any other allergens.  If you request certain allergens to be omitted, such as dairy, gluten, nuts etc then please let us know at the point of ordering.   

Our sweet cakes contain cocktail sticks in the outline wall and so we advise these are removed first especially before children start to tuck into the sweets.  You agree to alert your guests or recipients of this risk and we as the seller hold no liability for any harm or allergic reactions for any of the above. 

Payment

We accept payment by Cash, Bank Transfer or PayPal.  Details will be sent on the invoice when placing your order. 

For our sweet cakes and cone orders, or any large quantity orders, we may ask for a 10% non-refundable deposit to secure your order.  The rest is then to be paid on or before delivery/collection. 

Receipt of your deposit or full payment indicates that you agree to all our terms and conditions. 

Price Quotations

For specific price quotations, including postage, given verbally or in writing are valid for 30 days from the date of quotation.   

Shipping and Handling

We are glad to offer our customers Nationwide delivery!  We work extremely hard to get your orders out to you as soon as we can at the best possible post and packaging prices.  Each individual order that requires courier will be priced individually, so please contact for a quote.

If your order is booked in for a certain date, your order will be despatched 2-3 days beforehand, with the exception of Sweet Cakes.  Sweet Cakes will be sent out on a Next Day Courier service to ensure safe arrival.  All sweet cakes and orders are carefully bubble wrapped and packaged so to avoid any damage.   

In the unlikely event that your delivery is late, the maximum compensation will be a refund of the postage costs.  Please note, this may not include any packaging costs.  We do ask for patience with factors that may be beyond our control as we cannot be held liable for any such delays once items have been despatched by ourselves. 

Damages

Once order has been handed over to the buyer, either by collection or delivery, Sweet Cake Delights are no longer held liable for any damage caused after this.   

In the unlikely event that damage does occur in delivery, it is the customer’s responsibility to report the damage to us within 48 hours of receiving item(s) with photographic evidence.  Upon investigating the matter, it is down to the seller’s discretion whether they will give the buyer full, partial or any refund. 

Should your delivery not arrive, please contact us and we will try and track this for you. 

Cancelling an order

If you need to cancel an order, please let us know as soon as possible.  If you cancel 30 days or more before the order is required, then you will receive a full refund.  If it is less than 30 days, then we would keep the £10 deposit amount but refund any further amount if you had paid in full.

Complaints

We pride ourselves on our personal yet professional service, producing the very best products for our customers.  If you are at all unhappy with your order you can contact us directly on hello@sweetcakedelights.co.uk, or you can call us and speak to us direct.  

Thank you for using Sweet Cake Delights.